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  1. GPII - Global Public Inclusive Infrastructure
  2. GPII-4370

PCs at NOVA have problems when signing-out/shutting down because Morphic won't stop

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    Details

    • Type: Task
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: Morphic 1.4.0
    • Component/s: None
    • Labels:

      Description

      Yesterday Gregg reported this problem.

      From what I can see, the problem is that computers at NOVA have difficulties to sign-out/shutdown because Morphic won't stop. 

      So far, I can't reproduce the problem in my computer, but I did see the problem happening in Gregg's VM. 

      In theory, the windows service should catch Window's notification that the system is shutting down and send Morphic the signal to key-out any user before being stopped. For some reason, this is not working in that case.

      Also, Gregg noticed that, if the system doesn't auto key-in (because he removed the credentials from the computer), he can't reproduce the problem anymore.

       

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              Assignee:
              jhernandez Javier Hernández
              Reporter:
              jhernandez Javier Hernández
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                Updated:
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